During evenings, weekends, holidays and outside normal clinic hours, patients may contact their physician by:

  • Leaving a voice message or

  • Requesting an appointment via email.

  • Contact information can be found on our Contact Page.

Messages will be triaged by the physician and attended to based on need. Medical concerns that are considered non urgent will addressed in an appointment during regular clinic hours. Patients may book these appointments online. If a medical concern requires urgent assessment, the patient may be directed to the nearest Emergency Department. Semi urgent concerns will be attended to based on provider availability.

Other suggestions on how to obtain medical care outside Willow Family Medicine, if necessary:

  • East Edmonton Health Centre Urgent Care Services. A small scale emergency room with evening and weekend hours, no inpatient capacity. Great for issues that are not life threatening but require more than a doctor's office (e.g broken limbs, severe burns).

  • Strathcona Community Hospital. Located in Sherwood Park. A small scale emergency room open 24 hours, with no inpatient capacity. Great for issues that are not life threatening but require more than a doctor's office (e.g broken limbs, severe burns).

  • Northeast Community Health Centre. A small scale emergency department open 24 hours, with no inpatient capacity. Great for issues that are not life threatening but require more than a doctor's office (e.g broken limbs, severe burns).

  • Urgent Mental Health. The Royal Alexandra Hospital now offers 24/7 mental health access both for crisis and non crisis situations. Here, patients can obtain urgent psychiatric and social work services. Alternatively, calling 211 can help provide direction to patients for semi urgent needs.

  • Stollery Children's Hospital. For urgent or emergent pediatric issues.

  • Ellwood Pediatric Walk-In Clinic. For non-urgent, walk-in paediatric matters.

  • Alberta Health Link. A phone service staffed by registered nurses to help triage your concerns.

  • Virtual Mental Health - Alberta Health Services Online Programs

  • Pregnancy Related Issues. If less than 20 weeks, please visit any emergency department and/or contact your doctor. If greater than 20 weeks, please contact your doctor and/or proceed to labour and delivery. The only hospitals with labour and delivery are Grey Nuns, Misericordia, Royal Alexandra, Fort Saskatchewan and Sturgeon County Hospital.

  • 811 now offers Virtual MD connect health clinic that can connect patients to a AHS nurse and physician as needed.