Our team looks forward to working with your family. To access the clinic:

• A referral is required and can be sent by a doctor, nurse practitioner, midwife, audiologist, chiropractor, podiatrist, dentist, optometrist or physical therapist. You can download the form here.

  • If you are a health care provider with a patient who requires urgent access, please email Dr. MacGregor (patient initials only) and she will do her best to arrange a time to discuss your patient and/or triage your referral if possible. She endeavors to return your email within 2 business days.

• Referrals are accepted via fax only. Please send to 1-780-665-2225, allowing 2 business days for processing.

• Once processed, booking instructions will be sent by email to the patient using a secure messaging portal (Medeo). A text message is also sent to alert patients to check their email.

• Depending on referral volumes, the wait time for a first visit is 1-10 weeks. Once a first in-person visit is completed, the wait time for follow-up appointments is typically a few days, with urgent slots available. While waiting, please visit here to review your options for support.

Once your referral is processed:

• All appointments are booked online. All communication will be sent to the patient via email in a secure messaging portal. Telephone is the least effective way to contact our office.

• Frenectomy, if indicated, and all other visit services are provided at no cost to families with Alberta Health Care and performed by Dr. MacGregor. This procedure is not performed at a first in-person visit.

• Infant feeding supplies and pump rentals are available at an additional cost to patients, as these services are not covered by provincial health care.

• All First Visits are offered in person, virtual visits are only available for select follow up concerns.

• Please visit here to review all your options for alternative care while you wait for your appointment.

Willow Family Medicine team members hold membership(s) and/or professional affiliation(s) to the below organization(s)