Our Micropractice

In 2015, Drs. Kelly MacGregor and Kasia Malczyk came together asking, "What type of family medicine experience do we want for ourselves? And how can we deliver family medicine better?" They envisioned a simple yet innovative clinic incorporating technology to streamline the patient and provider experience. They wanted to create a space they enjoyed working in as much as their patients enjoyed visiting. After much discussion, research, and networking they realized micropractice was the avenue through which this could be possible.

Since opening in March of 2016, they are officially micropractice converts and are proud to offer comprehensive, all-ages family medicine, reproductive health, and a lactation & infant feeding clinic. Willow Family Medicine is dedicated to providing an exceptional primary care experience and looks forward to working with patients and their families on their healthcare journey.

For further insights into the principles of micropractice and to explore what distinguishes Willow Family Medicine from traditional medical offices, please visit here.

What To Expect

Arrival

Since Covid-19, our office does not utilize our waiting room. Instead, our office requests that patients text their provider when they arrive at the number provided in their appointment confirmation. These numbers are also found on our doors and under Contact on our website. Once your provider receives your text, you will be directed to a clean and empty exam room to wait. Here, families reduce their exposure to infectious diseases and can set up toys, snacks or feeding as required.

A waiting room is still available and can be used as needed, such as patients awaiting a ride or who have taken public transit, but we do not use it unless required. Patients are also always welcome to enter our office to use the washroom as needed.

Mindfulness

The clinic is small. Please be mindful of noise.

Foot Traffic

Please remove your shoes. This helps keep the floor clean for our littlest patients. 

Space

Please leave large items in your car or at home, as our office is quite compact. 

QUESTIONNAIRE

Please complete your previsit questionnaire(s). This helps your provider best attend to your needs during your visit.

Timeliness

Your provider aims to run on time. If you are late, your visit may be cancelled, and a charge may apply. Please allow extra time, given the unpredictable nature of this work.