Willow Family Medicine is a small and unique practice. Certain policies are necessary to ensure a sustainable and effective doctor-patient relationship.
Please review your provider specific policies to ensure their practice is the right fit for you and your family. Violation of these policies may result in the termination of this relationship.
Dr. Kelly MacGregor - Please reference consent form sent at time of first visit
Laction & Infant Feeding Clinic - Please reference consent form sent at time of first visit
In general, patients at Willow Family Medicine can expect the following;
Appointment Length. During this time, not only do patients share their concerns, but your physician must document, complete necessary paperwork and perform a pertinent physical exam if required. If this is not enough time, you will be asked to return. Appointments can range from 10-120 minutes.
One Appointment, One Person. Doubling up on patients’ concerns prevents your physician from being comprehensive and does not allow for appropriate documentation.
Continuity. The Willow Family Medicine doctors do not share patient panels; however, they do provide emergency coverage for one another when away from the office. Please book only with your respective physician unless otherwise directed.
Technology. An email address and commitment to use the online scheduler and patient portal is required. For those unable to do so, exceptions will be made.
Online Scheduler. All appointments are booked online unless otherwise discussed.
Patient Portal. For simple communication issues, your physician will send a secure email message. Sensitive information will be communicated in person.
Administrative Concerns. The fastest way to get in touch with your physician is by email. No medical issues are discussed outside an office visit. Phone calls are returned as time allows.
Insurance or Third Party Forms. Insurance applications and/or third party forms require an appointment for completion. This ensures the information is correct and up-to-date. Completion of these forms is an "uninsured service"; therefore, a charge applies.
Chart Transfer. A $50 - $150 charge applies as this is an “uninsured service” by Alberta Health Services.
Results. Patients will not be contacted if results are normal. Your physician does not email or fax copies of results to patients or other providers; an appointment is required to obtain this service. We encourage all patients to apply for myhealthrecords via the Province of Alberta to follow their own results.
Timeliness. If a patient is more than 15 minutes late, the appointment may be cancelled and a fee of $60-$120 applies. Please let your physician know if you are running behind. Your physician may run behind, this is part of the dynamic world of family medicine. Please help us stay on time by arriving on time.
Same Day Access. If a same-day appointment for a semi-urgent concern is required, contact your physician by email or phone or see "After Hours Care" for other options.
Pharmacy Care. Your physician recommends patients use one pharmacy for continuity and patient safety.
Office Hours & Closures. Your physician is away from the office periodically. During these times, emails, labs, and reports are reviewed. A locum or covering physician will help manage patient care if they are unable to do so.
Teaching Clinic. Patients will likely interact with a medical student and/or resident during a visit.
Primary Care Network. Despite the clinic's south Edmonton location, it is a member of the Leduc Beaumont and Devon Primary Care Network.
WHO International Code of Marketing of Breastmilk Substitutes. The clinic does not supply formula samples or participate in formula advertising.
Vaccinations. Your physician supports and encourages vaccinations.
Work Leave. Work is an integral part of a person's life; therefore, all requests are treated with discretion.
Payment. Payment for uninsured services or fees can be made by cash, electronic money transfer or credit card (user fee applies).
Missed Appointments. 24 hours is required to cancel an appointment. You can do so by phone, email, logging into Medeo or simply respond to the text message reminder. Failure to do so will result in a fee.
Termination of Doctor-Patient Relationship. Your physician reserves the right to terminate the doctor-patient relationship as per the conditions documented and agreed to in the "patient contract." If a patient is terminated, they will be informed by secure email messaging, phone or in person. No further appointments will be accepted and the patient is responsible to find care elsewhere. The physician will provide 30 days of care for emergent issues. Records will be transferred with a fee. The most common reason for termination is disrespectful behavior and/or repeated lateness or missed appointments.
Termination of Doctor-Family Relationship. In order to provide the best medical care for a child, a respectful working relationship between the parents(s) and doctor is necessary. If a parent is terminated from a physician's practice, this relationship is compromised; therefore, it is no longer appropriate for the physician to care for the patient’s children. As such, a referral to pediatrics will be offered and chart transferred at no charge. The physician will provide 30 days of care for emergent issues.