For families who received support from our lactation & infant feeding program in the past, we are delighted to have you return. It is one of our greatest joys to see your babies grow up and families expand.
However, due to the demand for our services and constantly changing landscape of primary care, we require all dyads to be referred, even if one person was a previous patient. To make this process smoother, here are a few answers to commonly asked questions:
Once your new baby is born, even if no issues have developed, have a referral sent as soon as possible by a doctor, nurse practitioner, midwife, audiologist, chiropractor, podiatrist, dentist, optometrist or physical therapist.
You can download the form here.
See “Visit Us” for full instructions on this process and “While You Wait.”
After the referral is sent, if you continue on your feeding journey with no concerns, there is no need to book an appointment, or you can simply cancel the appointment you do have. Please provide at least 24 hours notice. However, if challenges develop, there is less delay to obtain the help you need.
No family is “wasting our time.” If you think you have a challenge, you likely do, and families who needed us once before often need us again. The sooner we see you, the more helpful we can be.
Wait times are the same for all patients referred to the program and our program is unable to give previous patients quicker access. However, having a referral sent as early as possible allows you to access the cancellation list and book your first visit sooner.